FAQs

While we are a China-based company, we ship orders from our warehouses in China or Indonesia depending on stock availability.

All orders placed Monday-Friday are expected to ship within 5 business days unless otherwise stated on the product description. Occasionally, it may be take as long as 10 days for an order to ship, particularly following a new drop, as we can get backed up, but we always do our best to ship as quickly as possible. All "preorder" items have their own unique shipping time frame, so please be sure to read the description before you checkout and keep in mind these are only estimates. We cannot predict manufacturing and shipping delays.

Asia - 1 to 2 weeks after shipment

Australia - 2 to 4 weeks after shipment

Europe - 2 to 5 weeks after shipment

North America - 2 to 6 weeks after shipment

Rest of World - 4 to 8 weeks after shipment

These are just estimates and delivery could come sooner or take longer. We have no control over international carrier services. Please check your tracking number for up to date information.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available/for the postal courier to take an arrival scan of the package to update the status.

Yes, we ship worldwide! Some International orders can take up to 6 weeks to arrive depending on the location, so please be patient.

You are as the purchaser. Your order may be subject to import duties, customs, and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zhen's Wardrobe is not responsible for these charges if they are applied and they are your sole responsibility as the customer. Please contact your local post office or customs office for exact rates.

All shipping costs will be displayed at checkout. Costs depend on where you live and the weight of your order. The costs and methods that are provided at checkout include the cost of the postal courier themselves, the packaging, as well as the pick and pack fees charged by the 3rd party fulfilment team who handles all our orders. The shipping rate you see on an envelope you are sent is not reflective of the true costs incurred.

When you check out with an item on “preorder” in your cart, the entire order will ship as one complete package once all the items are available to ship. Remember you will have only paid for shipping once, thus If you want an item ready to ship immediately, it is important that you place a separate order from any other items on preorder.

If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at contact@zhenswardrobe.com. We will be happy to find a solution to this problem.

Probably not. Please feel free to contact us if you did not receive shipping confirmation after 2 or 3 weeks, or your tracking number is not visible through the online tracking portal. If your package is labeled as "delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package is deemed “delivered”, it is completely out of our hands. We are NOT responsible for lost or stolen packages after delivery has occured. This is a matter you will have to resolve with the post office and/or your local police.

No. Just because you ordered something first does not mean it will arrive first. This is not the way that mail works. As strange as it may seem, this is completely normal. The mail system is not a conveyor belt system of first in first out. There are literally a million variables that go into shipping any given package. Think of it like this… If you and your next door neighbour work at the same place and he leaves for work 10 minutes before you but you still arrive first, there is no mystery to this. You drove faster, hit all the green lights, and took a shortcut. Same thing with sending parcels. So, no need to worry, your order is not lost and will get there soon enough, even if it takes the scenic route.

Orders will not be considered lost until a minimum of 2 months has elapsed since the shipping date. To give sufficient time for an order to arrive it is only at that stage that a refund will be given or replacement items will be sent.

This is a very rare occurrence, and unfortunately we are unable to help you in this situation. When a package says delivered that is the end of our connection to and responsibility for the package. We are not responsible for packages that have been lost or stolen after delivery has occured. We suggest that contact your local Post Office as soon as possible as they may be holding it for you. You should also try contacting your neighbours, as perhaps it was delivered to the wrong address. Failing that you can try contacting the carrier and asking them for further information. If that does not result in anything then you can assume your package was stolen, which is an issue you will have to raise with your local police.